testimonials

Imran HakimHakim Group (21 Sites)

Joined in 2013 | Previous System - See 20/20

Having used and trialed almost every PMS in the optical sector, I have finaly concluded that for a business like ours that has multiple sites and a need for visibility across all locations, whilst maintaining consistency, Optix is the perfect, future-focused partner. It affords you a wealth of Read more analysis and gives you the tools to run the practice effectively. I am looking forward to leveraging the competitive advantage that the system provides to continue our aggressive growth plan.

Ian Wallwork Wallwork Opticians

Joined in 2007 | Previous System - Acuitas

We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand. We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service. I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses

Claire AnsteeAnstee & Proctor Opticians

Joined in 2012 | Previous System - Optisoft

The Optix system is a joy to use , it is well laid out and very user friendly. We have been using it for just over a year now, and have found it to be great value for money. The BI reporting saves me hours of trawling through KPI figures and they are neatly displayed with year on year comparisons. Read more Trevor and his team are always extremely helpful, and efficient. Comments for improvement to the system are taken on board and implemented if logistically possible. The forum is also a very useful tool as it is a way of networking with other practitioners of ways to improve your practice, or just to find an out of stock frame or have a general rant about the complexities of modern life !

I can highly recommend Optix as a valuable tool for any developing practice.

Luke WrenLeightons Opticians (36 Sites)

Joined in 2011 | Previous System - Focus

We have been using Optix for two years, during which time the team in York have kept to all their promises and have met all of our requirements. They listen to their customers, take an idea and look at ways to update and improve their offering. The system is very advanced technically and has Read more helped structure and shape our business in terms of efficiency. Optix provide excellent customer service and I would highly recommend installing the system in your practices.

Nawal Dave Dave Opticians

Joined in 2012 | Previous System - SAS

After a whole year of indecision over which new computer system to install in our practice, in August 2012 I finally decide to install Optix because I liked the idea of a system that is constantly updated, providing constant support and constant offsite backup of data using the latest cloud Read more system.

I also liked the idea that there is no long term contract and that Optix provides the appropriate hardware and Internet connection. It really is a one stop shop.

The initial installation, was smooth and trouble free, support has been fantastic even though early on we were calling several times a day with the most trivial problems. The fact that they can remotely access your computer and take you through the system is extremely effective. All the staff at Optix are very knowledgeable and whoever you speak to is able to guide you.

So far I have been very happy with the software, all the team find it very easy to use and new members of staff need very minimal training to use it. NHS reconciliation and the till/BI modules work very well for us. I have gained on the monthly NHS returns because we can easily cross check the number of GOS forms that have to be submitted and nothing gets lost!

I am looking forward to moving on to phase 2 where we will utilise some of the modules that we do not yet use such as full dispensing and contact lenses.

Royston Bayfield Bayfields Opticians (5 Sites)

Joined in 2006 | Previous System - Focus

A great product with fantastic support, I couldn’t be happier. The team at Optix are always innovating, working out what you want from a practice management system, before you even know what it is that you want. As a company we only want to deal with the best that is why we chose to work Read more alongside Optix, they are one of the most important relationships we have. The success of any business or practice is as good as the foundation you build it on and Optix certainly gives you a great foundation to build on.

Finlay RosenburghRosenburgh Optometrists

Joined in 2010 | Previous System - Focus

We’ve used other practice software before BUT I’ve never had the standard of service we get from Optix they treat all clients as special so I thought I should return the compliment What makes Optix special? What makes Optix tix? It’s all their good folks who’ll get you out of a fix! Read more

Pleasant chaps, and now two chapesses

will help sort out all of your messes.



TeamViewer ON and here they come,

controlling your screen,

saving the hour,

I’m sure they have some Superpower.



They have terrific software and tools for business too.

Intelligence they call it, which will definitely help you

to improve your margins and make lots of dosh.

So you can buy a new Beemer or Porsche.



and more importantly get time off to play golf!

Stephen Brophy Rifkind & Brophy Optometrists

Joined in 2003 | Previous System - Optinet

I have used Optix for many years including its predecessor, and find Optix to be an excellent, stable practice management system. Its clinical record system and BI reporting makes analysis easy. The system has evolved over the years in response to customer feedback and continues to do so. All of Read more the functionality is there to go paperless if you wish with more equipment compatibility being steadily added to system. The safety of offsite storage and backup of clinical information is essential in this day and age. This, coupled with the excellent support team, gives great peace of mind. I would recommend the Optix system and support team to all.

Robb ScottDyer & Scott Opticians (2 Sites)

Joined in 2009 | Previous System - IRIS

Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it

Jason Rickaby Jason Rickaby Opticians (2 Sites)

Joined in 2009 | Previous System - IRIS

We came to Optix from IRIS, the whole transfer process was smooth and cause surprisingly few worries. The system works very well, is stable and the knowledge that all of our data is safe and off site is invaluable when environment agency tell us that we are about to flood again! The software is Read more very intuitive as shown by how little we have to use support, but when we do it's great that everyone knows your name, the practice and is enthusiastic and informative.

I would thoroughly recommend Optix especially if you are starting out in IT integration as the team are so helpful and the initial outlay is modest and transparent - there really are no hidden extras.