You can use this drop down to filter by previous PMS system usedClaire RangerHammond and Dummer Opticians
Joined in 2010 | Previous System - Optisoft
Apart from a great Practice Management System (that does everything you want it to do and more) and fantastic support staff (who are so knowledgeable and helpful), Optix is also a community of positive, like-minded people who all want to have the best and give the best to their patients and staff.
Ian Wallwork Wallwork Opticians
Joined in 2007 | Previous System - Acuitas
We were early adopters moving in Dec 2007 and attempted to be paperless from the start, we already were with another software provider beforehand.
We are a single practice unit and yet feel that we are important to Optix. They are superbly efficient in their support, particularly compared to Read more either the NHS or our previous systems. We feel we are part of an Optix family where I am often surprised by the way the Optix team understand our concerns and urgencies and do their best to help us when required. I am sure they are not perfect but as yet I have not found a time when they have not given the best possible service.
I recommend them to anyone who is looking for practice software and understands that there will likely be needed some slight changes in their present working systems to match up with the Optix profile. That profile however is a very sensible and well thought out one that often had benefits over the 'system' that we had drifted into over the years. You will not be promised personalisation to the system that then doesn't arrive, you have to accept that you match the system that everyone else uses
Jonathan HallJonathan Hall Opticians
Joined in 2011 | Previous System - Optisoft
We believe Optix to be the only practice management software that will help us take our practice to the next level. We feel it surpasses all others already and that their philosophy means that we are totally confident it will continue to evolve ahead of the competition. A vibrant company in a sea Read more of mediocrity!
Maninder Kalsi Selby & Taylor Opticians (2 Sites)
Joined in 2010 | Previous System - New setup
Optix was my first and only practice software. It contains everything you could possibly need to run a practice (even remotely) including a forum for other Optix users to ask questions, swap frames, and even tell jokes. The support team are always helpful and prompt at solving any issues or Read more submitting requests for future updates.
Simon BrowningSimon Browning Optometrist
Joined in 2007 | Previous System - New setup
I have used the Optix system for some years now. Whilst not using the full system available through our own choice I have found that this has been no obstacle to the use of the highly efficient system. Not only does the product do everything that it states it will, but the backup and customer Read more service is of the highest standards.
This is s truly professional product from a truly professional company dedicated to delivering some of the highest standards of service I have ever come across in the field of optometry.
Jeremy Heynes Barraclough and Stiles Opticians (6 Sites)
Joined in 2007 | Previous System - Bespoke
We have been users of Optix Software since 2007 and believe it is the best optically orientated business and patient management system on the market today. A truly versatile product backed up by the friendliest, most accessible and knowledgeable customer services team I have experienced. I can’t Read more praise Optix enough.
Jo Cashell Coton & Hamblin (2 Sites)
Joined in 2008 | Previous System - Optisoft
Moving onto Optix was one of my best decisions with regards to running my practices.
The support staff are second to none and all members of the team are really helpful and knowledgeable. Using Optix has made my diary run more efficiently and the Business Intelligence is essential in managing Read more the practices and staff performance - I couldn't work without it.
There aren't many companies who value your feedback as much as Optix do - it’s very satisfying to know that they listen and are constantly improving the system to make it run seamlessly.
Optix support staff are great, always very helpful. They are also very efficient and don't make me feel like a fool when I ask a stupid question.
Bob Thomas-Carter Thomas Carter Opticians
Joined in 2010 | Previous System - Bespoke
Support desks get a lot of bad press, they are the sharp end of customer service. Optix are a case study of how to run a good support desk. The staff are approachable not remotely defensive and keep listening until they understand the issue. They also stick with the issue even if it’s not a Read more quick fix.
Jigna Teli Linklaters Opticians (2 Sites)
Joined in 2011 | Previous System - Optisoft
We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system.
We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.
The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.
The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.
I would have no hesitation in recommending Optix - it will change your business!
Robb ScottDyer & Scott Opticians (2 Sites)
Joined in 2009 | Previous System - IRIS
Optix has enabled us to feel secure in our patient records and given us detailed knowledge of how the business is functioning on a daily basis. After nearly 30 years of running the business "by the seat of our pants" it has given us great peace of mind and a secure basis to grow the business. The Read more BI is a mine of information and Optix itself is constantly improving and actually listens to its client base and implements changes that are requested. Nothing is perfect but the guys at York try to deliver as near as damn it