You can use this drop down to filter by previous PMS system usedRod Mason 4 Sight Opticians (7 Sites)
Joined in 2008 | Previous System - PCS
We have been using Optix now for over 5 years and it has become an integral part of our practices.
During that time we have seen the system grow into a comprehensive management package that encompasses all you need to run a busy patient focused practice on a day to day basis (diary, record Read more keeping, dispensing, ordering, till, NHS reconciliation, direct debit payments, recall, stock control etc). Additionally Optix provides a fully integrated mailing and marketing suite combined with business intelligence and accounting tools to help us successfully manage & plan our business.
As result of the success of Optix we have seen the number of users grow many fold. Despite this the service we have received from Trevor & the support team has always been excellent and the support staff numbers have grown in line with number of users. Most issues are resolved instantly by telephone support and the team are also happy to extend their expertise to help solve problems with peripherals even when not supplied by Optix.
Another important facet of the Optix offering is Trevor's hands on approach and commitment to ongoing development. While Optix will never be a bespoke system for any individual practice Trevor and the support team are always receptive to suggestions for improvements and enhancements to the system. This via suggestions directly to telephone support, or through the unique online user group forum or at the annual user group meeting (which has also developed into quite a social event not to be missed).
We are especially looking forward to the forthcoming addition of online appointment booking and further integration of pre screening equipment. Optix has evolved into a powerful tool for independent opticians that not only makes us more efficient but also helps to differentiate our business from the competition.
I have every confidence that the improvements we have seen to Optix in the past will continue and we look forward to building our business in partnership with Trevor & the Optix team over the years to come.
Stuart HendersonGT Harvey & Partners
Joined in 2013 | Previous System - Focus 2
Having had a very disappointing and disillusioning experience with our previous software supplier we took the decision to move to Optix Business management software earlier this year.
From the first contact with Trevor I have been most impressed by not only the professionalism of the company but Read more also the willingness of all the Optix staff to help.
The Optix software is an excellent product and we've been delighted with how quickly we have learnt to use it and how logical it is for even the least computer literate members of staff to understand.
While we've only had the system for one month, we are already expanding our use of the system to explore it's full potential.
I have no doubt that we have made an excellent business decision in moving to Optix and would strongly recommend it to any practice."
David BennettBrooks & Wardman Optometrists
Joined in 2003 | Previous System - New setup
When looking, some 10 years ago for a new practice management system I happened upon a new company on the market place. Being the inquisitive sort that I am, I dipped my toe in the fresh new water of this new company "Optix", used their system and I am delighted to say they have kept my boat Read more floating ever since.
Ever wishing to push forward the boundary of user friendliness and always listening to its customers, this company has done for this practice and for many others the huge favour of removing the not insignificant burden of records back up, record management, accounting, and practice admin tasks from the hum-drum of daily practice..
There is not one other optical management system out there which combines ease of use, intuitive interfaces and second-to-none support.
It is difficult to envisage how one practised all those yeas ago without the support and willingness to solve problems that the Software and the team behind optix. It is testament to their dedication and hard work that this software has become the de-facto standard to which all other optical managment systems must look.
I know that this all seems rather a "too-good-to-be-true" scenario, but I find it difficult to be critical about a piece of software the simply "does what its say on the tin" without fuss and has the support of a team of dedicated people, whose uniform belief that it is "product pride" is what business is all about.
Louise Jelley Andrew Jelley Opticians (2 Sites)
Joined in 2008 | Previous System - New setup
Amongst the many impressive features of the service is the very comprehensive and immediate help line. Nothing is too much trouble for the very patient people of Optix! As we use more and more of its functions, we don’t know how we ever operated without Optix.
Daska Barnett Specs of Kensington
Joined in 2011 | Previous System - Optisoft
The Support Team at Optix are excellent, always charming, patient and helpful, no matter how many times you call them.
Vik JuggessurChelmer Village Opticians
Joined in 2009 | Previous System - Focus
Compared to other software management systems used (Optisoft, Iris and briefly See2020), for us, the package is by far the most comprehensive and secure without having to worry about modules, backups or upgrades. The system works well and even when you think it is working effectively, through the Read more forward thinking and common sense approach of the MD, Trevor, as well as the knowledgeable feedback from the growing Optix community, it only gets better and better. The last major update saw a cost effective and time saving solution to our recall letters and patient communications.
In fact, I would wholeheartedly recommend Optix purely on their service levels alone. The support team have never failed to respond to any queries or training issues and are able to communicate with you whatever the level of your computer skills. It's hard to know whether it is wonderful recruitment or just great training but they all seem to have the patience of saints. Many thanks for supporting our practice.
Paul and Susan Verity Paul Verity Opticians (3 Sites)
Joined in 2010 | Previous System - Optisoft
We have been satisfied users of Optix for three years, having moved following several expert recommendations.
Our business has benefited greatly from this comprehensive software system, linking the three practices much closer together than before. Staff have found it easy and intuitive to use, Read more whilst we enjoy the peace of mind that remote data storage brings. The Business Intelligence module provides in-depth analysis of practice performance helping us to plan and modify routines and the Optix community email forum is a brilliant way to hear the views of like-minded independent practitioners. We strongly recommend Optix software to our independent colleagues.
Jigna Teli Linklaters Opticians (2 Sites)
Joined in 2011 | Previous System - Optisoft
We have two busy independent practices in Kent and were frustrated with the limitations of our last practice management system.
We have now had Optix for 2 years and have never looked back. The functionality is far superior to anything else we looked at - the Direct Debit module is easy to use and Read more saves time and money processing payments, the Business Intelligence programme makes it easy to monitor sales and other KPIs and the ability to view both practices from either work or home is particularly useful.
The fact that there are no add-ons makes the programme intuitive rather than being clunky and encourages using Optix to its full potential.
The biggest plus about using Optix is the fantastic support team who go way above and beyond the call of duty to ensure a smooth introduction to Optix and then continue to provide first class support afterwards.
I would have no hesitation in recommending Optix - it will change your business!
David Reeves S H Harrold Group (19 Sites)
Joined in 2012 | Previous System - PCS
We spent time researching the market for a replacement for our practice management system, our research quickly established Optix as the strongest candidate and discussions with users and the Optix team confirmed our decision to adopt Optix for our 19 practices.
Throughout our initial Read more deliberations, Trevor was very straight and supportive and once confirmed, the installation and training programme was completed, as promised and on schedule. A big help in this was our decision for Optix to supply all of the hardware and software for the installation and resulted in only one point of contact for any questions or problems. The Support team have provided an invaluable service following installation, reinforcing the initial training and answering the many questions that arise with the use of a new system.
We are now entering our fifth month as users and whilst we still have a lot to learn, both about using the general system and the information provided by the Business Intelligence resource; we can only ask why didn’t we do this earlier.
Gavin Rebello Patrick and Menzies (3 Sites)
Joined in 2011 | Previous System - Focus
Three rings: That’s the longest I have had to wait to speak to a real person who genuinely wants to help my business continue to grow and succeed. Optix is not just a posh diary, it gives me all the key information I need to make the best decisions for me, my team and my business.
Switching to Read more Optix has enabled me to manage my team better, reduce costs by improving efficiency and I have more time to spend on the things I want to. It is rare to find a tech company that is customer service savvy, the team at Optix are always helpful, friendly and keen that you receive what you need to help your everyday business needs.
It is always daunting switching to a different practice management system, but moving to Optix has been one of my best decisions.