You can use this drop down to filter by previous PMS system usedAndrew KeyesKeyes Eyecare
Joined in 2014 | Previous System - Focus
A move to a new PMS is never an easy decision but our dealings with Optix have demonstrated their commitment to being a market leader PMS provider with exceptional customer service. We had a difficult start and concerns about how we'd manage with the new system in the first couple of weeks which Read more were addressed seriously and thoroughly. We are sure that we have made a great choice with Optix and would recommend any practice considering a new PMS to seriously consider what is on offer, especially the friendly and easily available support.
Stuart TownsendNewbold Opticians
Joined in 2011 | Previous System - Bespoke
Optix is a complete solution. The system is excellent and does everything you would expect and more. The incremental updates and improvements and comprehensive support are fantastic. The system helps me run my business better... 10/10
Brain DavidsonBrain Davidson Opticians
Joined in 2012 | Previous System - Acuitas
I have found Optix a delight to deal with, and would have no hesitation recommending them to anyone. Trevor and his team go out of their way to provide an unparalleled support service to backup their product. True customer service always wins. Other software companies should take note!!!
Alan McCandlessMcCandless Opticians
Joined in 2013 | Previous System - Acuitas
Optix has been a transformation to our practice management. It works faultlessly and any queries are dealt with immediately by support. The biggest difference that sets Optix apart is its superb support team who are so helpful and knowledgeable and consistently over deliver. The forum is also Read more excellent and the fact that practitioners opinions are there for all to see keeps standards sky high. The BI reports module is great and much more comprehensive than any other I've experienced...plus it ALL WORKS!! Would recommend 100% to anyone.
Luisa Simo Plymouth University
Joined in 2012 | Previous System - New setup
We have installed Optix in our University clinic because its highly clinical approach. We believe our students will find it easy to learn. The technical support offered is excellent.
Ash HiraniMaxivise Opticians (2 Sites)
Joined in 2011 | Previous System - Focus
I chose Optix for my practices for it’s seamless performance, vast functionality and extensive business reports & intelligence. Having acquired practices with two very different and inferior practice management systems, I can honestly say that Optix was the right choice out of all the various Read more software options that were showcased at Optrafair two years ago. My concerns about the downtime implications of an internet based system were quickly allayed when I was shown the option to be able to use locally stored data backups in the rare event of network faults or failures. At the very most, we have had only niggling issues which have largely been due to our ISP as opposed to Optix. The support team are fantastic and the company ethos of customer care and value that Trevor and his team have created is incredible. Even if a computer issue is not an Optix fault they team are always willing to dial in and help to diagnose and fix the issue.
Optix are, rightly, so confident in their system that they don’t have an initial payment of thousands of price with surcharges for additional licences and monthly support fees. One reasonable fee does the lot and you are not tied in for years. 30 days notice and you can move to another system. But why would you want to when Optix gives you everything you need to run a successful practice in an ever more competitive marketplace.
Ultimately, Optix is made with the end user in mind. All user feedback is regularly reviewed by the development team and suggestions are often incorporated into subsequent upgrades. It’s a system that ‘s defined by the customers and created by Optix. Like many practice owner/managers out there, I am a busy individual and need a reliable system with a decent level of support. No other system even comes close to giving me what I require. For me, Optix wasn’t just an option – it was, by far, the best solution for my needs.
Deven Lakhani Hammond Opticians
Joined in 2009 | Previous System - Focus
We have been using Optix since October 2009 and have been impressed with its functionality and versatility. The fact that new ideas are constantly introduced is great, and the support team are amazing.
Imran HakimHakim Group (21 Sites)
Joined in 2013 | Previous System - See 20/20
Having used and trialed almost every PMS in the optical sector, I have finaly concluded that for a business like ours that has multiple sites and a need for visibility across all locations, whilst maintaining consistency, Optix is the perfect, future-focused partner. It affords you a wealth of Read more analysis and gives you the tools to run the practice effectively. I am looking forward to leveraging the competitive advantage that the system provides to continue our aggressive growth plan.
David HarrisbergMiltons Eyecare
Joined in 2004 | Previous System - Optisoft
Miltons Eyecare was one of the first practices to make use of Optix Software. Over the last 10 to 12 years Optix has made huge advances in the Optometric Soft Wear field to what I believe is today the Industry Standard. The company never stands still. It listens to the needs of its customers which Read more in itself drives progress.
Support is great. Optix is vast. One can make use of the different modules to suit individual practice needs. I am sure the BI Module is the most advanced of any contemporary program available.
Although we ourselves do not use Optix in it’s full capacity I can only say that we have been totally happy with the service received and hence have never felt the need to move away.
Jo Cashell Coton & Hamblin (2 Sites)
Joined in 2008 | Previous System - Optisoft
Moving onto Optix was one of my best decisions with regards to running my practices.
The support staff are second to none and all members of the team are really helpful and knowledgeable. Using Optix has made my diary run more efficiently and the Business Intelligence is essential in managing Read more the practices and staff performance - I couldn't work without it.
There aren't many companies who value your feedback as much as Optix do - it’s very satisfying to know that they listen and are constantly improving the system to make it run seamlessly.
Optix support staff are great, always very helpful. They are also very efficient and don't make me feel like a fool when I ask a stupid question.