You can use this drop down to filter by previous PMS system usedIan Chalmers Chalmers Opticians
Joined in 2012 | Previous System - Focus
After receiving many recommendations from both industry and fellow professionals we felt we needed to, at the very least, look at Optix for our future practice needs. We needed a system that provided us with better information to manage the business side of the practice, as well as make a Read more streamlined method to manage clinical records as well as ordering to each of our suppliers. Optix does all of these (and more). The initial training was excellent-and were re-assured that to phone support for queries was not a problem and would be expected. This support has been friendly and most helpful and we feel that together we are always trying to improve our use of the software. I had always been very sceptical in software development that what is promised takes either forever to materialise or never comes as described-but with Optix we feel we are seeing all of the promised changes, and have been given time frames for other new pieces to come in later. It is a forever changing world and we feel Optix knows the needs that we face.
The Optix forum has proved a valuable meeting place for fellow, like minded, professionals and created a ‘family’ feeling as we all look to help each other to improve our practices and business ideas. An excellent forum that will keep as working with other independents and create bonds and friendships that will prove invaluable. Well done Trevor and the team.
Katherine Long Dalton-Brown & Long Optometrists
Joined in 2008 | Previous System - New setup
We joined the Optix Team in 2008 and although we operate from sunnier climes in the Caribbean with a different national health system we have found the Optix programme made a tremendous improvement to our business. The Optix team worked assiduously in setting up the programme liaising with Read more technicians in Trinidad and ensuring that we obtained the best possible operation with the Optix Programme. We are an independent practice and are delighted to be part of the Optix group where we can network with other members in the Usergroup. The support from the Optix team and through the Usergroup is second to none when it comes to matters related to Optix, optometry and running an optical business.
Jan Goodwin Mincher Locket Opticians (2 Sites)
Joined in 2012 | Previous System - Optisoft
We have been using Optix for 10 months now and are particularly happy with the excellent level of customer support. Having attended the recent user-group meeting we are also impressed with the commitment to adapt and improve the software to meet the user’s needs. The team at Optix really listen to Read more their clients.
Faisal Bashir Ellis Bass Optometrists
Joined in 2003 | Previous System - New setup
We have been using Optix for nearly 10 years now and I can certainly say it is one of those essential, 'must have', tools that every practice needs. The software does everything you need it to including paperless clinical records, managing our contact lens direct debits and sending out patient Read more recalls, just to name a few of its features. The easy to use software is well thought out and very user friendly. The Optix BI interface helps me look at my KPIs on a regular basis without too much hassle at just a click of a button. The support team are excellent and very knowledgeable and you have access to all the senior management team for help and advice. What is fantastic about Optix is that the software continues to evolve. Every year the team work hard to give us some new features, usually things that are well ahead of the other systems out there. As an independent practice, I feel that we can compete and offer services that many larger optical companies do thanks to Optix.
Tony LawrenceThe Vision Centre
Joined in 2004 | Previous System - New setup
We are in our tenth year as a user of Optix and quite simply it has become the cornerstone of our practice! it is simple to use, quick to respond, robust and reliable. I Have used many practice management systems both 'off the shelf' and 'bespoke' and quite simply none of them are a shade on Optix. Read more Our Optometrist loves the clinical modules, the staff love the diary and dispensing modules, My wife loves the administration functions and I get a fantastic insight into the performance of my business from the Business Intelligence module. The functionality of the system pays for itself in man hours saved, allowing us to focus more time on our patients. If you are thinking of switching to Optix, it really is a no brainer!
Brenda McKernanEyeworks London
Joined in 2010 | Previous System - New setup
Optix is a fantastic system that is the backbone of our practice. It has many sophisticated applications like the Direct Debit system and marketing function yet it is simple and intuitive to use. Whats-more the support staff are friendly and patient and really take on board your comments and Read more suggestions. It is a great system with great people behind it, that is constantly evolving and innovating. I couldn't be without it.
Liz JacksonOakwood Eyecare (3 Sites)
Joined in 2007 | Previous System - Acuitas
We work hard to provide a seamless, professional service to our patients, where the patient is the main focus. It is paramount to us that our practice management system enhances this service, rather than detracts or takes away our focus from our main objective - Optix delivers on this for Read more us!
Optix has provided us with a comprehensive, stable system that fits together in such a way that we have felt able to embrace most areas that the system has to offer us - diary, patient records, paperless testing, recall, till management, reporting, dispensing, stock control and order management. Our staff found it quite organic to use so it slotted into our patient journey easily - including pre screening diary management for multiple Optoms. Where we have needed support, Optix staff have been available quickly, been very patient with us, and remained solution focussed no matter how challenging our requests may have been!
Trevor and his team have always been very amenable to new ideas, but without making false promises that have either not been delivered or been unreliable in their execution.
It is a true reflection of the engagement of the Company that Optix provide an unmoderated forum for users, where we can share best practice and ideas, as well as openly discuss changes that we feel would be of benefit.
I would certainly encourage potential customers to look at Optix - no system can be perfect for everyone but this is certainly the best fit for us.
Ronan McKennaVisioncare Opticians (2 Sites)
Joined in 2008 | Previous System - New setup
We have been Optix users for 5 years and, while it was always an excellent system, it has constantly evolved and improved throughout this time. Optix is a vital part of the development of our practices.
Elizabeth Evans Evans Opticians
Joined in 2008 | Previous System - Bespoke
Would I recommend Optix as a practice management system? Absolutely! Firstly it is really user friendly. Right from the start we all used Optix very quickly. Any help we needed was readily given by Optix staff. This is one of its great features. Optix staff are readily available by phone and Read more incredibly helpful. So any problems are sorted out straight away either via the phone line or via the Internet, as support staff remotely access our screens and sort out any problems. This becomes invaluable as you start to get to grips with more of the functions of Optix for example the Direct Debit facility. Optix staff want you to become competent in Optix and really do encourage you to make full use of it not just as very useful online diary and storage of patient data but as a very powerful business tool. Optix is a very forward thinking company and hence through their continuing innovation and development I am being pushed to develop my practice too. Optix is now invaluable in the running of my business.
Luisa Simo Plymouth University
Joined in 2012 | Previous System - New setup
We have installed Optix in our University clinic because its highly clinical approach. We believe our students will find it easy to learn. The technical support offered is excellent.